Sustainability Report 2025
County Linen is a leading laundry service provider in the Southeast of England, with a heritage spanning over 200 years. This report aims to reaffirm our unwavering commitment to sustainability by offering a transparent and comprehensive overview of our environmental, social, and governance initiatives.
Table of Contents
Navigate through our comprehensive Sustainability Report to explore County Linen's initiatives and progress across various critical areas. Each section provides detailed insights into our commitment to a sustainable future.
🏢 About County Linen
3. Who We Are
4. Accountability and Governance
5. Our Commitment to Sustainability
6. Statement from Directors
7. Our Legacy
🌿 Environmental Impact
8. Circular Economy & Textile Lifespan
9. Energy Efficiency
10. Water Stewardship
11. Waste Management & Recycling
🛡️ Governance & Compliance
12. Compliance Partnerships
👥 Safe & Healthy Workplace
13. Our Commitment to Safe Workplace
14. Our Commitment (Employee Focus)
15. Dedication, Experience & Retention
16. Fair Pay
17. Training and Diversity
18. Well-being & Social Responsibility
⚖️ Modern slavery
19. Statement
🎯 Key sustainability Goals
20. KPI's & Performance Indicators
🏆 Certifications & Progress
21. Roadmap: Our Progress So Far
22. Certifications & Progress
23. In Progress
24. Our Commitment to a Sustainable Future
25. Achievements & Accreditations
🤝 Pledge
26. Our Dedication to Sustainability
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About County Linen
Who We Are
County Linen stands as a premier laundry service provider across the Southeast of England, proudly carrying forward a remarkable heritage of more than two centuries. Our operations span two cutting-edge facilities where we expertly handle over 710,000 pieces of linen weekly, powered by our committed workforce of more than 200 skilled professionals.
We proudly partner with an extensive range of hospitality clients, from boutique independent establishments to comprehensive contracts with leading national brands, consistently delivering exceptional quality services whilst maintaining our unwavering commitment to customer excellence.
Purpose of the Report
We are incredibly proud to present County Linen's second annual Sustainability Report. Building on the valuable insights and lessons learned from our inaugural report, we reaffirm our unwavering commitment to transparency by offering an even more comprehensive overview of our environmental, social, and governance initiatives.
This year, we are enthusiastic about providing clear visibility into our sustainability program, as we have accumulated significantly more data and insights. This report proudly showcases the tangible actions we have taken, the challenges we have faced, and the measurable progress we have made toward our goals – indeed, we've done more work than ever before in advancing our sustainability efforts.
This report serves as both a proud reflection of our achievements and an ambitious roadmap for the future, detailing our continued dedication to minimising environmental impact, driving innovation in sustainable practices, and positively influencing the communities we serve.
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Accountability and Governance
Our sustainability, social, environmental and governance initiatives are overseen by our Directors and Compliance Team ensuring full accountability across all areas. Together, they drive adherence to regulations, industry standards, and best practices while integrating sustainability and Net Zero goals into the broader business strategy. Working closely with key departments, including operations, procurement, logistics, facilities, and health & safety, they ensure continuous improvement in carbon reduction, energy efficiency, responsible sourcing, and overall environmental performance.
By actively engaging with internal and external stakeholders, including employees, suppliers, customers, and regulatory bodies, we communicate our sustainability objectives, encourage collaboration, and drive meaningful change. Progress is reviewed regularly, with clear accountability at leadership and departmental levels to keep sustainability, compliance, and Net Zero ambitions central to our business.
Leadership Oversight
Senior management directly responsible for sustainability initiatives and compliance
Departmental Integration
Sustainability goals embedded across operations, procurement, logistics, and facilities
Stakeholder Engagement
Regular communication with employees, suppliers, customers, and regulatory bodies
Regular Review Process
Continuous monitoring of progress toward sustainability and Net Zero targets
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Our Commitment to Sustainability
Sustainability is a core principle, guiding our commitment to environmental preservation and long-term resource efficiency. Reusability and repairability are central to our approach, enabling us to operate within a circular economy through our serviced rental linen supply.
We prioritise responsible sourcing, energy-efficient laundering, and eco-conscious logistics to reduce our footprint. Our commitment extends beyond the present – it is a promise to future generations. Through continuous innovation and collaboration with suppliers, we strive to advance sustainability within our industry, ensuring lasting benefits for both the planet and the communities we serve.
Without a Professional Laundry
Would be forced to close within ONE day
Would be forced to close within THREE days
Would be forced to close after ONE day
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Statement from Our Directors
Tim Moore Managing Director
As we present our second sustainability report, I'm reminded that true progress comes from staying true to your principles whilst adapting to change. County Linen has always been built on solid foundations: quality craftsmanship, reliable service, and treating people right. These values haven't changed, but how we apply them has evolved considerably. What strikes me most is how our long-standing practices, the careful maintenance of equipment, the respectful treatment of resources, the pride in doing things properly, have naturally aligned with today's sustainability expectations. We didn't chase trends; we simply continued doing what we've always believed was right. Our clients have come to expect this consistency from us, and our second report demonstrates that sustainable business practices and traditional values go hand in hand. The strength of County Linen lies in our people and our relationships, built over decades, tested through challenges, and proven reliable time and again.
Oliver Moore Managing Director
Our second sustainability report marks an exciting acceleration in County Linen's transformation journey. Where our first report laid the groundwork, this edition showcases how innovation is reshaping our entire operation. We're not just meeting today's environmental standards; we're anticipating tomorrow's challenges. The integration of smart technology across our facilities has revolutionised our approach. Real-time monitoring systems now optimise every aspect of our operations, from predictive maintenance that prevents waste to AI-driven logistics that minimise our carbon footprint. Our pilot programmes in biodegradable packaging and closed-loop textile recycling represent the kind of forward-thinking solutions our industry needs. What excites me most is how our team has embraced this technological evolution. They're not just operating equipment; they're environmental innovators, constantly identifying new opportunities for improvement. This second report captures that momentum and points towards an even more dynamic future.
Karl Bueggeln Finance Director
This second sustainability report reveals a compelling financial narrative that goes beyond traditional cost-benefit analysis. We've discovered that sustainability investments create multiple value streams: operational savings, risk mitigation, and competitive differentiation all contributing to our bottom line. Our data shows that every pound invested in sustainable technology has generated an average return of £2.40 through reduced operational costs and increased client retention. More importantly, we've built financial resilience into our business model. Whilst market volatility affects many companies, our efficiency gains and long-term client partnerships provide stability. The financial landscape is shifting towards sustainability metrics, and County Linen is well-positioned. Our second report demonstrates not just environmental progress, but a robust financial strategy that treats sustainability as a growth driver rather than a cost centre. This approach ensures we can continue investing in both our people and our planet whilst delivering exceptional value to our clients.
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Our Rich History: A Legacy of Laundry Excellence
County Linen boasts a storied history spanning over two centuries, rooted in family tradition and a relentless pursuit of innovation. From its humble beginnings to its position as a leading independent laundry service, our journey reflects adaptability, growth, and an enduring commitment to service excellence. Explore the key milestones that have shaped our path.
1815
Edward William Moore lays the foundation for the family's business legacy.
1844
William Moore continues the family's entrepreneurial spirit and operations.
1865
Charles and Edward Moore take the reins, steering the business forward.
1879
The family establishes the Temperance Hotel, setting the stage for future laundry needs.
1919
Eric, Harold, and Percy Moore join. Recognising a wider need for clean uniforms, they partner to establish the Coggeshall and Kelvedon District Laundry.
1936
A second, larger laundry plant is built in Chelmsford, facilitating significant expansion.
1940s
During World War II, the laundries play a crucial role, servicing American bases and experiencing substantial growth.
1950s
Dudley Moore joins his father, Eric, and together they expand into contract laundering. The introduction of linen rental follows the sale of the bus company in 1963.
1980s
Dudley's three sons, Timothy, Anthony, and Jeremy, join the business, continuing its development and expansion.
2004
Operations consolidate and expand to the Robjohns Road site, enhancing capacity and efficiency.
2017
Oliver Moore joins the family business, representing the eighth generation and ensuring its continued legacy.
Today, County Linen, led by Tim and Oliver, remains one of the largest independent laundries in the UK, built on a foundation of generational expertise and a commitment to a sustainable future.
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Environmental Impact
Circular Economy & Textile Lifespan
Sustainability underpins our circular economy approach. We prioritise extending the lifespan of every textile through professional laundering, repair and controlled end-of-life management.
By selecting high-quality, durable linens, we reduce the need for premature replacement and lower the environmental impact associated with textile production. We also recognise that lost or misused items increase material waste and carbon emissions. Through clear service guidance and collaboration with customers, we encourage responsible textile use and shared accountability for reducing environmental impact.
Circular Economy Performance
79% Rise
Increase in absolute tonnage of end-of-life linen reuse compared to 2024.
13% Increase
Growth in overall production volume while maintaining material circulation.
Performance Overview
- In 2025, end-of-life linen reuse improved year on year, reflecting strengthened segregation and tracking processes.
- Higher reuse volumes were achieved alongside increased production, ensuring more material was kept in use.
- All segregated end-of-life linen is directed to licensed reuse partners rather than disposal.
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Energy Efficiency
Solar Energy Generation
County Linen continues to expand its use of on-site renewable energy as part of its commitment to reducing reliance on grid electricity and supporting lower-carbon operations.
78,911 kWh
Renewable Electricity Generated in 2025
93%
Increase compared with 2024
Solar panels installed at our facilities generate renewable electricity that is used directly within laundry operations. Since the system was first installed in 2018, the solar panels have generated over 418,000 kWh of renewable electricity, contributing to the company's renewable energy strategy and reducing reliance on externally supplied electricity.
Additional solar panels installed during 2025 significantly increased on-site renewable electricity generation. The expanded installation now produces a greater proportion of electricity used within County Linen's operations.
Solar Electricity Generation
Electricity generated from the solar installation is consumed directly on-site within County Linen's operations, supporting the company's wider energy efficiency and carbon reduction initiatives.
Euro 6 Emissions
Company HGV fleet meet a minimum Euro 6 emissions standard.
Efficient Drying
Driers monitor moisture content to ensure no excess energy is lost in the processing and preparation of the towelling products.
Electrified Fleet
Company cars have fully transitioned to an electrified and hybrid fleet.
Since 2009, we have reduced primary energy consumption by 50.4% through technological upgrades such as infrared drying and heat exchangers.
Our recent investment
has led to over 40% reduction
in kWh per tonne.
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Water Stewardship
Water is a key resource within County Linen's laundry operations, and the business remains committed to responsible water management through ongoing investment in efficient processing technologies and operational improvements.
During 2025, County Linen processed 18,890.71 tonnes of linen, representing a 16% increase in production compared with 2024. Production volumes in previous years were 16,282.04 tonnes in 2024 and 15,853.95 tonnes in 2023.
Total water consumption across operations was 146,683 m³ in 2025, compared with 120,446 m³ in 2024 and 112,533 m³ in 2023.
Water consumption is assessed relative to production volumes to provide a consistent measure of operational efficiency.
Water Performance KPIs
7.10
2023 Intensity
m³ per tonne
7.40
2024 Intensity
m³ per tonne
7.76
2025 Intensity
m³ per tonne
Water consumption data is obtained from site water meters and utility supplier records, with performance reviewed annually alongside production volumes as part of the company's environmental monitoring processes.
Between 2023 and 2025, production volumes increased by approximately 19%, while water intensity increased by around 9%, reflecting the impact of higher production volumes and changes in the mix of items processed.
In addition to high-volume hospitality linen, County Linen processes specialist garments and higher-specification textiles that require more intensive wash programmes and additional rinse stages to meet hygiene and quality standards. Continuous batch washing technology is used for high-volume linen processing, supporting consistent and efficient water use across the majority of production.
Working in partnership with Ecolab, heat recovery and water optimisation systems have been implemented. Estimated energy savings of over 1 million kWh, with an associated CO₂ reduction of approximately 200 tonnes.
Additional operational improvements during the year also support resource efficiency. These include the installation of a new inverter-driven compressor, which adjusts output based on demand to reduce electricity consumption, and the planned installation of a smaller capacity washer extractor, allowing smaller loads to be processed more efficiently without running larger machines unnecessarily.
Together, these initiatives support the ongoing optimisation of water and energy use while maintaining the high hygiene and quality standards required in professional textile processing.
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Waste Management
Responsible waste management remains a core operational priority.
We work with licensed waste contractors to manage and review waste streams across our sites, consolidating annual data to support transparency and performance tracking.
Waste is segregated on site into designated streams, with all collections and downstream processing managed by licensed waste contractors.
Operational Waste Performance
In 2025, operational waste increased in line with business growth. However, the amount of waste generated per tonne of linen processed reduced slightly year on year, indicating stable waste control despite increased overall output.
Enhanced contractor reporting in 2025 also provided clearer separation of recycling and general waste streams compared with 2024 reporting formats.
2025 Operational Waste Breakdown
2025 Operational Recycling Rate: 78.86%
The majority of operational waste was managed through recycling streams, with general waste limited to residual materials.
Construction & Project Waste (2025)
During 2025, site improvements generated 24.50 tonnes of construction-related waste.
23.35
Tonnes
Recycled or recovered
1.15
Tonnes
Sent to landfill
95.31%
Diversion
Construction waste diversion from landfill
The majority of construction waste was managed through recycling or recovery routes. Construction waste is disclosed separately to ensure like-for-like comparison of operational performance.
Ongoing Focus
Improve on-site waste separation practices
Reduce contamination within residual waste streams
Minimise packaging where practicable
Maintain WEEE compliance
Review contractor performance annually
Waste management performance is overseen within our ISO 14001 Environmental Management System.
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GHG Reporting
Declaration of Sustainability Commitments
GHG Emissions & Carbon Reduction Commitment
We are committed to measuring, managing, and reducing our greenhouse gas (GHG) emissions in line with the GHG Protocol and Climate Change Agreement (CCA) reporting standards. Our emissions data is reported transparently, and we actively pursue strategies to minimise our environmental impact.
Reducing Scope 1 & Energy Efficiency
Scope 1 emissions, resulting from our direct fuel consumption, remain a key focus of our reduction efforts. To address this, we are investing in:
- Energy-efficient equipment to reduce fuel consumption in our operations.
- Fleet optimisation and low-carbon vehicles to lower transportation emissions.
- Heat recovery systems to maximise energy efficiency and minimise waste.
Managing Scope 2 Through Renewable Energy
We are committed to sourcing renewable electricity to lower our indirect emissions:
- 2023: 100% of our purchased electricity was backed by Renewable Energy Guarantees of Origin (REGOs), resulting in zero Scope 2 emissions.
- 2024: Renewable electricity with REGOs was secured for five months, leading to 182 tCO₂e of Scope 2 emissions.
Indirect emissions from purchased electricity used on our sites
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GHG Reporting: Scope 3 Emissions
Scope 3 Emissions & Supply Chain Engagement
We recognise that Scope 3 emissions represent a significant portion of our total carbon footprint.
To reduce our Scope 3 impact, we are actively:
Supplier Engagement
Engaging with key suppliers to track and reduce emissions within our value chain.
Logistics Optimization
Optimising logistics and transportation to improve efficiency and reduce third-party emissions.
Partner Network
Encouraging sustainable business practices across our customer and partner network.
Carbon Neutral Certification for Scope 1 & 2
We are proud to be certified as Carbon Neutral by Carbon Neutral Britain for Scope 1 and Scope 2 emissions. This certification is achieved through verified carbon offset programmes that support global environmental initiatives, ensuring that all direct emissions from fuel consumption and purchased electricity are fully offset.
Our ongoing commitment includes:
- Maintaining carbon neutrality for Scope 1 and 2 by continuing to offset all residual emissions.
- Further reducing absolute emissions through energy efficiency and operational improvements.
- Expanding our investment in renewable energy.
- Enhancing data collection and reduction strategies for Scope 3 emissions, focusing on supplier collaboration and sustainable procurement.
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Sustainable Procurement & Supply Chain Due Diligence
Supplier Sustainability Questionnaire & Risk Assessment
To uphold ethical and environmental standards, we require all suppliers to complete our Supplier Sustainability Questionnaire upon onboarding. This assessment evaluates:
1
Labor Practices
Compliance with labour rights, fair wages, and workplace safety.
2
Environmental Practices
Environmental practices, including energy efficiency, water conservation, and waste reduction.
3
Ethical Sourcing
Ethical sourcing of textiles, including Better Cotton Initiative (BCI), OEKO-TEX®, and EU Ecolabel certifications.
4
Carbon Reduction
Carbon reduction strategies and responsible logistics practices.
5
Management Systems
Certified management systems, including ISO 9001, ISO 14001, ISO 14065, and other relevant accreditations.
Additionally, we conduct annual risk assessments, classifying suppliers into low, medium, or high risk based on compliance status, geographic risk factors, and industry benchmarks.
Ethical Compliance: Modern Slavery & Child Labour
We strictly prohibit modern slavery, human trafficking, and child labour within our supply chain and require all suppliers to comply with:
- The UK Modern Slavery Act 2015, ensuring ethical labour practices and transparency.
- International Labour Organisation (ILO) standards on worker rights and child labour prevention.
- SEDEX (Supplier Ethical Data Exchange) principles, reinforcing responsible sourcing.
Our Promise: We are committed to sustainable procurement by prioritising ethical sourcing, environmentally responsible products, and transparent supplier selection.
Our Guarantee: Our approach ensures that our supply chain meets high sustainability standards while maintaining quality, compliance, and operational efficiency.
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Sustainable Procurement & Supply Chain Due Diligence (Part II)
Senior Management Site Visits & First-Hand Assessments
As part of our commitment to ethical sourcing, senior management personally visit our largest international supplier in Egypt every few years. These visits allow us to:
- Inspect working conditions and labour practices firsthand to ensure ethical standards are upheld.
- Assess environmental practices at production facilities, including energy, water, and waste management.
- Engage directly with supplier leadership to discuss sustainability commitments and long-term improvements.
By witnessing supplier operations firsthand, we strengthen our ability to ensure compliance beyond certifications and documentation.
Annual Accreditation Review & Continuous Monitoring
To ensure long-term compliance and continuous improvement, all suppliers must submit updated sustainability certifications and accreditations annually. This process helps us:
- Identify any gaps or expired certifications requiring corrective actions.
- Strengthen our ability to work with suppliers on continuous improvement initiatives.
By integrating proactive risk assessment, senior management site visits, accreditation tracking, and continuous supplier monitoring, we ensure that our supply chain supports ethical business practices, responsible procurement, and long-term sustainability goals.
Better Cotton Initiative Commitment
Earlier in 2024 we made a pivotal commitment to sustainability by exclusively supporting the Better Cotton initiative. This decision reflects our dedication to responsible sourcing and environmental stewardship.
Trialling Sustainable Chef Wear
As part of our sustainability efforts, we are trialling eco-friendly chef wear made from recycled plastic bottles. By repurposing plastic waste into durable workwear, we reduce reliance on virgin materials and lower our environmental impact. These garments are also designed for low temperature washing and quick drying, helping to reduce water and energy consumption in our laundry operations.
Transitioning to Recyclable Hamper Bags
In the coming months, we will begin a phased transition to fully recyclable hamper bags. These innovative bags are crafted from recycled materials, significantly reducing our environmental footprint while maintaining the durability and quality our customers expect. By implementing this gradual change, we're taking meaningful steps toward diverting waste from landfills and contributing to a circular economy where materials are continuously reused and repurposed.
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Governance & Compliance
Sustainability Governance & Compliance
We are committed to the highest standards of sustainability, legal compliance, and risk management. To uphold these principles, we partner with The Compliance People, a specialist provider of regulatory compliance, risk assessment, and environmental management solutions.
Through this collaboration, we maintain a comprehensive legal register, ensuring full compliance with environmental, labour, and health & safety legislation. This proactive approach safeguards our operations from regulatory breaches, fines, and reputational risks.
Key Compliance Achievements Through Our Partnership:
Legal Compliance Reinforced
Continuous updates to our legal register guarantee that all operations adhere to UK and international environmental laws, minimising legal exposure and ensuring we meet or exceed industry regulations.
Risk Mitigation at Every Level
By systematically identifying hazards, such as environmental liabilities, workplace safety threats, and supply chain vulnerabilities, we take swift corrective action to eliminate risks before they escalate.
Preventative Measures for Workplace Safety
Rigorous compliance tracking has led to zero major incidents, with enhanced protocols in manual handling, fire safety, PPE usage, and hazardous substance management.
Proactive Environmental Protection
Our structured compliance framework has driven significant sustainability gains, including a 50% reduction in water consumption, enhanced energy efficiency, and increased recycling initiatives.
This structured compliance strategy ensures we not only meet legal requirements but also stay ahead of regulatory shifts, reducing exposure to financial and operational risks. By embedding rigorous legal oversight into our sustainability approach, we reinforce transparency, accountability, and continuous environmental and social improvement.
LEGISLATION SERVICE:Through our partnership with The Compliance People, County Linen effortlessly navigates complex legislation using their cutting-edge online system. This empowers our regulatory management, ensuring seamless legal compliance and robust protection against risks.
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Safe & Healthy Workplace
Our Commitment to a Safe and Healthy Workplace
The health, safety, and wellbeing of our employees, customers, and stakeholders are fundamental to our sustainability commitments. A safe workplace is not just a legal requirement but a core value that underpins our long-term success and operational excellence.
We implement a proactive and preventative approach to ensure that our employees, customers, and partners can operate in a safe and secure environment. This means:
Risk Assessment
Identifying and controlling risks through rigorous risk assessments, workplace audits, and safety inspections
Employee Training
Investing in ongoing, role-specific health and safety training for all staff members
Regulatory Compliance
Maintaining compliance with the Health and Safety at Work Act 1974 and industry best practices
Additional Safety Measures
Key Achievements & Progress
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Our Commitment
At County Linen, our commitment to sustainability extends beyond environmental initiatives to encompass our workforce, ensuring fair treatment, professional development, and overall wellbeing. We recognise that our employees are the foundation of our success and sustainability journey.
We are dedicated to creating a workplace where every individual is valued, respected, and given opportunities to thrive. This commitment is reflected in our comprehensive policies, fair compensation practices, and ongoing investment in training and development.
By fostering a culture of inclusivity, safety, and continuous improvement, we not only enhance employee satisfaction and retention but also strengthen our ability to deliver exceptional service to our customers while advancing our sustainability goals.
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Dedication, Experience, and Retention
72%
New joiner's satisfaction rating
Highlighting a supportive and engaging work environment.
92%
Leaver's satisfaction rating
Reflecting positive workplace experiences.
41
Average age of employees
Balancing an experienced team with newer talent.
14.58%
Employees
Having 10 years + of service, showing long-term dedication.
300+
Years
Combined industry experience on our Senior Management team.
Workforce Stability
Our workforce reflects a strong balance of long-serving employees, experienced leadership, and fresh talent. A stable and committed team contributes to our success, with low staff turnover and high retention rates highlighting a positive work environment. Longstanding employees demonstrate the loyalty and engagement built within the business, while ongoing investment in training and development ensures future growth. Employee satisfaction remains high, reinforcing the supportive culture that encourages career longevity and professional development.
Employee Longevity
On average, employees at County Linen remain with the company for five years, surpassing the UK average. This longevity speaks to the positive workplace culture and strong sense of belonging. Over the last 12 months, County Linen's 1.36% staff turnover rate reflects the high level of job satisfaction and stability within our workforce. We currently have an apprentice working towards a Level 4 qualification in Cyber Security, reinforcing our commitment to developing future talent and investing in specialist skills within our workforce.
5 years
Average Tenure
Exceeding the UK average and demonstrating strong employee loyalty
1.36%
Staff Turnover
Exceptionally low turnover rate over the past 12 months
100%
Living Wage
All employees receive at least a living wage regardless of age
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43 Years of Dedication: Ruth's Story
Joining County Linen at just 17 years old, Ruth's incredible 43-year journey has seen the company evolve from its early roots to the technology-driven business it is today.
"I'm sure many people think 43 years in the same job is very boring — if you had asked my 17-year-old self, I would not have believed it. But there is never a dull moment in laundry — always evolving."
A Journey Through the Decades
1
The Early Days
Joined at 17 for a 6-week cover role, working across the launderette, Super Wash, and the sorting room before becoming a permanent team member.
2
The Digital Transition
Moved into the office in 1983, helping the business evolve from traditional paper systems to computerised platforms like Saracen, Paris, and eventually modern RFID technology.
3
Resilience and Growth
Supported the team through extraordinary challenges, including three major fires and the rebuild of the Pegasus and Phoenix sites, as well as navigating the complexities of the 2020 pandemic.
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Fair Pay
We are committed to fair and equitable pay for all employees, in line with our Labour & Human Rights Policy and Employee Support & Well-being Policy. All staff receive at least a living wage, regardless of age, reinforcing our dedication to financial well-being and fairness.
We conduct an annual pay review to keep salaries competitive, considering cost-of-living changes, experience, and role-specific responsibilities. This ensures pay reflects employee contributions, supports career growth, and maintains a motivated workforce. We also uphold equal opportunities, ensuring all employees have access to fair wages and progression, regardless of background or circumstances.
Workplace
We are committed to maintaining safe working conditions across our factories, offices, and operations. Regular risk assessments and training ensure high safety standards, while clear guidelines on conduct, equipment use, and vehicle operation support a secure and efficient environment. Employees are provided with high-quality protective gear, well-maintained facilities, and the resources needed to perform their roles effectively.
We encourage staff to report any hazards, maintenance needs, or concerns to management for prompt action and ongoing improvements. In addition to workplace safety concerns, County Linen has a formal Whistleblowing Policy that allows employees and stakeholders to report unethical behaviour, misconduct, or violations of company policies confidentially and without fear of reprisal.
Living Wage
All employees receive at least a living wage regardless of age
Annual Review
Comprehensive pay review considering cost-of-living changes
Equal Opportunity
Fair wages and progression regardless of background
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Training and Diversity
Commitment to Regular Training
We are dedicated to providing ongoing training to ensure all employees uphold the highest standards of safety, security, and operational excellence. In addition to a wide range of training sessions, seminars, webinars, and industry exhibitions available to employees at all levels throughout the year, we also conduct an annual comprehensive training programme, which includes:
- Health & Safety
- Fire Training
- First Aid
- Risk Assessments
- HACCP
- Eyesight Test
- Driver Fatigue
- Vulnerable Road User
- E-Learning FORS Cycle Safety
- E-Learning FORS HGV Bridge Smart
- FORS Truck Smart
- Vehicle/Equipment Security & Theft
- E-Learning FORS Security/Terrorism
- Engine Idling
Workforce Diversity and Inclusion
We recognise the importance of a diverse workforce and the value it brings to our business. Women make up 32% of our team, playing a vital role in all areas, from operations to leadership. We are committed to ensuring women have equal opportunities for career growth, development, and progression.
Our employees come from a wide range of ethnic and national backgrounds, creating a multicultural environment that strengthens collaboration and problem-solving. We are dedicated to equal opportunities, ensuring every employee is valued, supported, and given the chance to succeed in their career.
32%
Women in Workforce
Representation across all areas of the business
100%
Training Completion
Annual safety training program participation
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Well-being & Social Responsibility
Employee Health, Well-being, and Workplace Support
Our Mental Health & Well-being and Stress Management policies provide resources to help manage workplace pressures, while the Long-Term Health Condition policy ensures appropriate support and workplace adjustments for those with chronic illnesses. We recognise the impact of menopause and offer guidance and accommodations.
Our Pregnancy and Maternity Rights and Adoption policies provide essential support for employees starting or expanding their families.
At County Linen, we support employee well-being beyond the workplace. Our company football team is open to all, bringing together staff of all ages, backgrounds, and genders. It provides an opportunity to stay active, work as a team, and enjoy weekly matches. It's also a great way to unwind, connect with colleagues across different roles and departments, and build strong workplace relationships.
Community Engagement & Social Responsibility
We recognise the importance of supporting our local community through donations, sponsorships, and employee volunteering. Our contributions include:
Linen Donations
Providing surplus linen to charities, supporting textile recycling projects and community initiatives.
Financial Contributions
Supporting local causes such as care homes and end-of-life charities through direct donations.
Event Sponsorships
Assisting with fundraising efforts and community events by providing financial support and prizes.
Employee Volunteering
We actively encourage employees to engage in community service by offering paid volunteer time, allowing them to support local non-profit organisations.
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Modern Slavery Statement
We are committed to ethical business practices and ensuring that modern slavery and human trafficking have no place in our operations or supply chain. We take a risk-based approach to due diligence, ensuring compliance with all relevant modern slavery regulations, including the UK Modern Slavery Act 2015.
Our supply chain extends globally, and we work closely with suppliers to uphold strict labour standards, ethical procurement, and human rights protections. We prioritise partnerships with organisations that adhere to SEDEX (Supplier Ethical Data Exchange) principles, Better Cotton Initiative (BCI), and OEKO-TEX® certifications to ensure responsible sourcing practices. Regular audits, supplier assessments, and contractual obligations reinforce our commitment to eradicating forced labour and exploitation within our supply chain.
County Linen provides training for employees and procurement teams to identify and mitigate risks related to modern slavery. We encourage transparency and accountability across all levels of our business and have established a whistleblowing mechanism to report any concerns related to unethical labour practices.
Our commitment to sustainability extends beyond environmental impact. We believe in ethical trade, fair wages, and respect for human rights. We continuously review and strengthen our policies to ensure alignment with international standards and industry best practices, reaffirming our dedication to a sustainable and responsible future.
County Linen is a proud and long-standing member of SEDEX, demonstrating our commitment to ethical business practices and responsible supply chain management. SEDEX membership enables us to uphold the highest standards in labour rights, health and safety, environmental impact, and business integrity. By being part of SEDEX, we strengthen our commitment to a socially responsible and sustainable future.
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Key Sustainability Goals & Performance Indicators
1
Reducing Carbon Emissions & Energy Use
Goal: Improve energy efficiency and reduce carbon emissions by adopting low-carbon technologies, heat recovery, and renewable energy.
KPI: Reduce CO₂ emissions (Scope 1 & 2) by 10% by 2026; cut energy consumption per tonne of linen processed by 15%.
2
Optimising Water Consumption
Goal: Maintain and enhance water efficiency through advanced filtration and recycling systems.
KPI: Sustain a 50% water reduction compared to 2019; target an additional 3% reduction by 2026 through new efficiency measures.
3
Textile Recycling & Circular Economy
Goal: Maximise textile lifespan through reuse, repair, and recycling initiatives.
KPI: Maintain 100% of textiles reused, recycled, or donated.
4
Sustainable Sourcing & Supplier Compliance
Goal: Ensure textiles meet leading sustainability and ethical standards by working with certified suppliers.
KPI: 60% of textiles sourced from BCI, OEKO-TEX®, or EU Ecolabel suppliers by 2025, rising to 85% by 2026; conduct annual supplier audits to verify compliance.
1
Reducing Plastic Waste
Goal: Reduce overall plastic use by transitioning to recyclable, biodegradable, or reusable alternatives across packaging materials.
KPI: 30% reduction in plastic use by 2025, 70% by 2026, focusing on lightweight materials and alternative packaging solutions.
2
Fleet & Logistics Efficiency
Goal: Reduce emissions from transportation through route optimisation and low-emission vehicles.
KPI: Fuel consumption per delivery reduced by 10% by 2025; transition 15% of commercial vehicles to low-emission alternatives by 2026.
3
Employee Engagement & Diversity
Goal: Ensure all employees are engaged in sustainability and promote an inclusive workplace.
KPI: 80% of employees trained in sustainability practices by 2025, increasing to 100% by 2026; monitor workforce diversity annually.
4
Sustainability Governance
Goal: Strengthen compliance and ensure transparency in sustainability performance.
KPI: Annual sustainability reviews conducted, public updates on key initiatives, and 100% compliance with regulations.
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Roadmap: Our Progress So Far
Sustainable Electricity
We use 100% sustainable electricity
Cardboard Recycling
We recycle all the cardboard we use
Emissions Standards
Minimum Euro 6 standard emissions
Recyclable Packaging
All our packaging is fully recyclable
Heat Recovery
Heat recovery systems ensure only cold water leaves our site
Energy Monitoring
Driers monitor moisture to control energy
Electric Fleet
Company cars are transitioned to electric/hybrid fleet
Energy Reduction
Achieved a 50.4% reduction since 2009
Our Future Objectives
- Lower our paper consumption
- Work with suppliers to reduce packaging
- We will continue trialling electric commercial vehicles
- Go fully paperless with our delivery notes
- Continue 100% office waste recycling
- Incrementally reduce Scope 3 emissions 5% annually
Targets for 2030 (SDGs)
1
2030
Reduce Scope 1 & 2 emissions by 70% from 2009 baseline
2
2030
Reduce water consumption by 60% (from 2019 baseline)
3
2030
Achieve 90% textile waste diversion from landfill
4
2030
Achieve 40% female leadership in management
5
2030
Allocate 5% of annual profits to sustainability initiatives
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Certifications & Progress
We are proud to have achieved several key sustainability and compliance certifications, demonstrating our commitment to high standards in environmental, ethical, and operational excellence:
The UK trade body representing commercial laundries, promoting industry standards, innovation, and sustainability.
The UK trade body representing commercial laundries, promoting industry standards, innovation, and sustainability.
A Carbon Neutral Certificate certifies that an organisation has balanced its carbon emissions through reduction and offset initiatives.
An Offsetting Certificate verifies carbon emissions reduction through investment in sustainable projects and environmental initiatives.
The Climate Change Agreement (CCA) is a UK government scheme that helps energy-intensive industries reduce carbon emissions.
Participating in GLARE to align operations with industry sustainability standards, ensuring environmental compliance and ethical sourcing commitments.
Global platform for ethical supply chain management, promoting transparency, labour rights, and responsible business practices.
A UK government-backed certification that helps organisations protect against common cyber threats and improve security.
Participating in GLARE to align operations with industry sustainability standards, ensuring environmental compliance and ethical sourcing commitments.
Global platform for ethical supply chain management, promoting transparency, labour rights, and responsible business practices.
A UK government-backed certification that helps organisations protect against common cyber threats and improve security.
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Certifications & Progress: In Progress
We are actively progressing with various sustainability initiatives to enhance environmental performance, compliance, and responsible operations:
EN 14065:2016 Certification
Implementing biocontamination control through the RABC system to ensure hygienic textile processing for high-care environments.
Participating in GLARE
To align operations with industry sustainability standards, ensuring environmental compliance and ethical sourcing commitments.
Scope 3 Emissions Reduction
Quantify and reduce indirect emissions across supply chains, logistics, and products to achieve comprehensive carbon footprint reduction.
ISO 14065:2016 Certification
Achieve ISO 14065 certification to improve environmental data verification, enhance transparency, and ensure compliance with sustainability regulations.
UK Government Cyber Certification
Enhance cybersecurity, safeguard systems, and ensure compliance with industry standards for data protection.
Net Zero Strategy
Develop a structured plan to reduce emissions, aligning with national and industry climate goals for sustainability.
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Our Commitment to a Sustainable Future
Sustainability is embedded in every aspect of our operations, driving responsible choices that reduce our carbon footprint while maintaining excellence in service. Progress has been made in reducing emissions, optimising water and energy consumption, enhancing recycling efforts, and strengthening ethical sourcing practices.
Innovation and continuous improvement remain at the heart of our approach. Further reductions in emissions will be achieved through energy efficiency and fleet optimisation. Textile recycling and circular economy initiatives will be expanded to minimise waste. Supplier accountability will be reinforced through ethical sourcing and compliance standards. Investment in green technologies will continue to drive long-term sustainability.
Recognition of these efforts has been reflected in our industry achievements. County Linen was awarded Best Commercial Laundry of the Year at the 2023 LADAS Awards and Most Innovative Company in 2024, a testament to our commitment to sustainability, efficiency, and pioneering change.
Employees, customers, and partners are essential in this journey. Their collaboration and commitment ensure meaningful progress towards a cleaner, greener, and more responsible future. Our carbon footprint, symbolised by a footprint of leaves, represents our dedication to environmental responsibility and sustainable growth.
Environmental Stewardship
Continued reduction in emissions, water usage, and waste
Social Responsibility
Supporting our employees, communities, and ethical supply chains
Economic Sustainability
Balancing innovation, efficiency, and long-term business growth
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Achievements & Accreditations
Industry Recognition
County Linen's commitment to sustainability and operational excellence has been recognized through several prestigious awards and accreditations:
Best Commercial Laundry of the Year
2023 LADAS Awards
Most Innovative Company
2024 Industry Excellence Awards
Carbon Neutral Certification
Carbon Neutral Britain - Scope 1 & 2 Emissions
Key Environmental Achievements
50.4%
Energy Reduction
Decrease in primary energy consumption since 2009
50%
Water Reduction
Decrease in water consumption since 2019
82,000kg
Linen Recycled
Textile materials recycled in the past 12 months
These achievements reflect our ongoing commitment to environmental stewardship, operational excellence, and sustainable business practices. We continue to set ambitious targets and work diligently toward a more sustainable future for our industry.
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Pledge
Our Commitment to a Sustainable Future
At County Linen, we pledge to continue our journey toward environmental excellence, social responsibility, and ethical business practices. Our commitment extends beyond compliance to embrace innovation, collaboration, and continuous improvement in all aspects of sustainability.
Environmental Stewardship
We will continue to reduce our environmental footprint through energy efficiency, water conservation, waste reduction, and responsible resource management. Our goal is to achieve a 70% reduction in Scope 1 & 2 emissions by 2030 from our 2009 baseline.
Social Responsibility
We remain dedicated to the well-being of our employees, the diversity of our workforce, and the support of our local communities. We will maintain fair labor practices, provide ongoing training and development, and actively engage in community initiatives.
Ethical Business
We will uphold the highest standards of integrity, transparency, and accountability in all our operations and supply chain relationships. We will continue to combat modern slavery, promote human rights, and ensure ethical sourcing practices.
This sustainability report represents not just our achievements to date, but our ongoing commitment to a better future. We invite our employees, customers, suppliers, and stakeholders to join us in this vital journey toward a more sustainable and responsible business model that benefits both people and planet.
County Linen - Sustainability in Action Since 1824
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Certifications and Partnerships
Ecovadis - Silver - Top 15%
EcoVadis assesses our sustainability performance across environmental, labour, ethics, and sustainable procurement practices, recognising us in the top 15% with a Silver rating.
Carbon Neutral Britain
Certified by Carbon Neutral Britain, we actively offset our carbon footprint and support global decarbonisation initiatives.
Sedex
As a Sedex member, we maintain ethical supply chain standards, ensuring responsible sourcing and fair labour practices throughout our operations.
Cyber Essentials
Our Cyber Essentials certification demonstrates robust cybersecurity measures, protecting sensitive data and maintaining operational integrity.
FORS
FORS (Fleet Operator Recognition Scheme) accredited, we operate our fleet to the highest standards of safety, efficiency, and environmental protection.
TSA
As a Textile Services Association member, we uphold industry-leading standards in textile care and laundry services, ensuring quality and professionalism.
ISO 9001
ISO 9001 certified, we maintain rigorous quality management systems to ensure consistent service excellence and continuous improvement.
ISO 14001
ISO 14001 certified, we maintain comprehensive environmental management systems to minimise our ecological impact.
Housekeepers Association
As a member of the UK Housekeepers Association, we actively contribute to professional standards and best practices in the hospitality industry.
Commercial Laundry of the year
Winner of the LADAS Commercial Laundry of the Year award, recognising our excellence and innovation in the laundry services industry.
Most Innovative company
LADAS Most Innovative Company award winner, demonstrating our commitment to pioneering solutions and industry leadership.
Green Impact award
LADAS Green Impact Award recipient, acknowledging our dedication to environmental sustainability and eco-friendly practices.
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